Refund Policy
Refund Policy
- In the event a program is canceled by FVSRA, a total refund will be made to all participants.
- All participants requesting a refund must fill out a Refund Request Form. Forms can be picked up in the FVSRA office or mailed to you.
- A refund of the program fee, less 10% (with a minimum charge of $1.00) will be made only up to the second meeting of the program. There will be no refunds made after the start of the second meeting of the program unless: a) a medical condition occurs; or b) participant relocates out of the area.
- In the event a participant must drop out of a program due to an injury or illness, a doctor’s note is required for a refund to be processed. The fee will be prorated starting with the day the refund request and the doctor’s note are received by FVSRA. If a participant relocates out of the area, a refund will be made once the refund request and proof of relocation is submitted to the FVSRA office. The fee will be prorated starting with the day the request and proof of relocation are received by FVSRA.
- For events/trips involving the purchase of tickets, contracted services, or specialized/non-returnable supplies, the cost of these will be deducted from the program refund unless the space is filled by another registrant.
- FVSRA will no longer issue credit memos for refunds. All refunds will be issued in the form of a check. No refund will be issued for amounts of $1.00 or less.
If you have any questions regarding our Refund Policy, please call Carolyn Nagle at (630) 907-1114 or email her at cnagle@fvsra.org.